The recent announcements from the Government have been a clear reminder that COVID-19 is still very present in our lives and that we must all stay focused on limiting the spread as much as we can. We know that safety remains a key priority for our customers and we want to reassure you that we will continue to do all we can to keep you and our engineers safe.
When an engineer visits your property there are several precautions he/she will take to keep you safe and prevent further spread of the virus.
Each engineer has been instructed to use face masks and hand sanitiser whether visiting agents offices or working in our customers’ homes. They will wash their hands whenever possible and use protective gloves in line with government guidelines.
We also ask that tenants and house owners maintain social distancing during the engineers visit and support us in our efforts in beating this virus.
Every engineer has one objective when they visit you – to keep you safe. In our new normal that means ensuring your home is both gas safe or electrically compliant and now COVid 19 free.
Our company directors, managers and employees are all committed to working in a COVID secure environment whether it is your home or the offices in which you or we work.
As the R number fluctuates in communities and local lockdowns are imposed and lifted, gas-elec will no doubt need to modify its method statement from time to time. The latest version can be found by clicking on View Our Method Statement button at the top of this page.
gas-elec group supports the NHS Covid 19 track and trace app.
Gas-Elec group have carefully considered the Governments tactical position regarding coronavirus. Their strategy is to slow down the virus and allow a natural immunity to develop within the population, whilst protecting the vulnerable and elderly, and not shutting down the economy. So we carry on, we are not being encouraged to close our businesses.
We are committed to the health and wellbeing of our Staff and Customers and will review best practice daily.
We are rigorously implementing the highest standards of transmission prevention throughout our business including regular hand sanitisation.
Every member of our Staff have committed to wash their hands thoroughly at least every 2 hours and to try to avoid touching their face.
No hand shaking or physical contact with Clients or visitors
Anyone with the faintest symptoms to self-isolate in line with current government policy.
Whenever possible, keep a minimum of 2 metres from all people, as recommended by the Government.
Meetings will be kept to a minimum and where possible, conferences calls will be used.
Engineers will use protective gloves and respect the wishes of tenants and homeowners.
In offices, surfaces and equipment will be cleaned every day, to prevent the potential spread of the virus
The management team will continue to monitor the advice given by the government and take immediate action if that advice changes
Gas-elec are a great company to deal with. Their customer service is excellent. Their engineers are competent, very helpful kind and considerate. So pleased to have found them. It gives me peace of mind to know they are always their to carry out all the essential works that needs to be done. Would highly recommend.
Thank you for providing an excellent service and for being enormously helpful and enabling me to get things sorted in time to allow our tenants to move in promptly. Very helpful staff. Highly recommended! Thank you very much.
"We appreciate your very professional service. Your staff are always friendly and helpful and on many occasions have been able to help out at very short notice. Thank you all very much."
"We are very pleased with the service we receive. All staff are very helpful"
"Rabbs Mill Co-operative utilize the services of gas-elec for our electrical requirements which can range from supplying and fitting outdoor lights, repairing or supplying and fitting new night storage heaters, faulty thermostats in hot water"
"I have to tell you that we are very pleased with the engineer who carried out the work at our property this week. The gentlemen was very pleasant, reliable and sensitive to us."